Teller Officer, Heliopolis Branch at HSBC
Job Description
Impact on the Business:
Providing a personalized, friendly and efficient cashiering service
Customers / Stakeholders:
Provide exceptional, efficient counter service for all customer segments, RBWM, Premier and Corporate.
Pro-actively encouraging new and existing customers to register for, and use, alternative delivery channels e.g. Personal Internet, Banking/self-service equipment for routine queries/transactions;
Making effective customer contact to identify and address customer needs by actively promoting relevant bank solutions, referring on as appropriate;
Updating customer profile screens with details of customer contact;
Promote Banks’ products and values
Attend workshops to enhance product knowledge
Record all referrals and complaints on CRMS and CMS
Cash Handling:
Receive cash deposits in LCY and FCY and detect forged from genuine
Pay cash and process relative vouchers after verifying customers” signature
Prepare and deliver cash bundles to chief cashier in order to keep his/her cash drawer within set cash holdings limit
Check host and UBT totals and perform cash balancing during the day
التقديم من هنا
Count vouchers and perform day end balancing
Leadership & Teamwork:
Work closely with sales floor team to make effective referrals
By leading the cashiering team to meet customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response;
By ensuring development of staff skills & knowledge compatible with the requirements of the branch;
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Money Laundering, Group Policy and Local Regulations:
Complete declarations forms properly and obtain clear and meaningful explanations on the source of funds
Be alert to customers who frequently visit the Bank to execute small transactions and advise his/her supervisor
Comply with policy and regulations to get satisfactory audit report with nil repeated recommendations
Abide by Group and Local procedures; KYC requirements; Money laundering deterrence and audit recommendations.
Job Requirements
Knowledge of cashiering procedures and regulations
Ability to complete all levels of transactions for all segments of customers
Knowledge of core products, account opening systems and Customer Relationship Management system
Knowledge of all branch operational procedures
Money Laundering Awareness Certificate held
Knowledge of Financial Services Act (FSA) and Consumer Credit Act (CCA) implications
Understanding of scored lending
Strong interpersonal and empathy skills
Good decision making skills and proven ability to deliver accuracy and efficiency
Attain appropriate franchise level for the role as per the Professional Standard Scheme (or equivalent)
التقديم من هنا
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