Collection Senior Supervisor

Raya Contact Center – Maadi, Cairo

• Ensures that the technical support KPI’s are meeting or exceeding the SLA required
• Executes the desktop preventive and maintenance plans
• Installs and configures computer operating systems
• monitors and maintains computer systems and networks
• Troubleshoots system and network problems and diagnosing and solving hardware/software faults
• Provides support, including procedural, documentation
• Supports business needed applications
• Responds within agreed time limits to support requests
• Prioritizes and managing several open cases at one time
• Conducts electrical safety checks on computer equipment
• Performs other related duties

Required skills, expertise & Knowledge:

Functional Level:

• Strong technical background
• Customer Focus
• Quality Focus
• Result Orientation
• Sense of Urgency

Business Level:

• Understanding company business field
• Awareness of Raya Culture and Values

Interpersonal Level:

• Good communication skills
• Analytical thinking
• Team Player
• Details Oriented
• Time Management

Problem Solving:

• Understanding how to retain client satisfaction
• Ability to make judgments and evaluate options under circumstances that are not covered by procedures

Educational Background:

• University graduate (engineering/technically faculty)

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IT Admin

Raya Contact Center – Maadi, Cairo

• Purchases goods or services for their employer to use or sell.
• Ensures employer obtains quality products for competitive prices in a timely fashion.
• Plays an integral role in ensuring a company sticks to budgets and operates profitably.